{"id":4143,"date":"2018-07-29T14:34:15","date_gmt":"2018-07-29T14:34:15","guid":{"rendered":"https:\/\/www.novonon.com\/blog\/2018\/07\/29\/the-cultural-consequences-of-automating-emotional-labor\/"},"modified":"2018-07-29T14:34:15","modified_gmt":"2018-07-29T14:34:15","slug":"the-cultural-consequences-of-automating-emotional-labor","status":"publish","type":"post","link":"https:\/\/www.novonon.com\/blog\/2018\/07\/29\/the-cultural-consequences-of-automating-emotional-labor\/","title":{"rendered":"The cultural consequences of automating emotional labor"},"content":{"rendered":"
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W<\/span>e exist in a feedback loop with our devices. The upbringing of conversational agents invariably turns into the upbringing of users. It\u2019s impossible to predict what AI might do to our feelings. However, if we regard emotional intelligence as a set of specific skills \u2013 recognising emotions, discerning between different feelings and labelling them, using emotional information to guide thinking and behaviour \u2013 then it\u2019s worth reflecting on what could happen once we offload these skills on to our gadgets.<\/p>\n

Interacting with and via machines has already changed the way that humans relate to one another. For one, our written communication is increasingly mimicking oral communication. Twenty years ago, emails still existed within the boundaries of the epistolary genre; they were essentially letters typed on a computer. The Marquise de Merteuil in <\/span>Les Liaisons Dangereuses<\/i> <\/span>(1782) could write one of those. Today\u2019s emails, however, seem more and more like Twitter posts: abrupt, often incomplete sentences, thumbed out or dictated to a mobile device.<\/p>\n

\u2018All these systems are likely to limit the diversity of how we think and how we interact with people,\u2019 says Jos\u00e9 Hern\u00e1ndez-Orallo, a philosopher and computer scientist at the Technical University of Valencia in Spain. Because we adapt our own language to the language and intelligence of our peers, Hern\u00e1ndez-Orallo says, our conversations with AI might indeed change the way we talk to each other. Might our language of feelings become more standardised and less personal after years of discussing our private affairs with Siri? After all, the more predictable our behaviour, the more easily it is monetised.<\/p>\n<\/blockquote>\n

https:\/\/aeon.co\/essays\/can-emotion-regulating-tech-translate-across-cultures<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

We exist in a feedback loop with our devices. The upbringing of conversational agents invariably turns into the upbringing of users. It\u2019s impossible to predict what AI might do to our feelings. However, if we regard emotional intelligence as a set of specific skills \u2013 recognising emotions, discerning between different feelings and labelling them, using […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-4143","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p3pfIY-14P","jetpack_sharing_enabled":true,"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/www.novonon.com\/blog\/wp-json\/wp\/v2\/posts\/4143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.novonon.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.novonon.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.novonon.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.novonon.com\/blog\/wp-json\/wp\/v2\/comments?post=4143"}],"version-history":[{"count":0,"href":"https:\/\/www.novonon.com\/blog\/wp-json\/wp\/v2\/posts\/4143\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.novonon.com\/blog\/wp-json\/wp\/v2\/media?parent=4143"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.novonon.com\/blog\/wp-json\/wp\/v2\/categories?post=4143"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.novonon.com\/blog\/wp-json\/wp\/v2\/tags?post=4143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}